This recurring “Ask Me Anything” style call will tackle the challenges facing the fire service and offer support on how we can improve. Bring your most pressing questions, as each call will feature live Q&A, lessons learned from experience, and some good ol’ fashion conversation.

Each session will center around a specific topic, from identifying future leaders of fire service to finding out how to get the most out of your service members. Fill out the form to register for this webinar series, starting September 9, 11 a.m. – 11:45 a.m. CT. Got a question you want to be answered? Add it within the form or email Chief Bill Gardner, b.gardner@eso.com.

MEET THE SPEAKERS

Chief Bill Gardner (Ret.), Senior Director, Fire Products, ESO

Chief Gardner has more than 35 years of Fire and EMS experience. Most recently, he was the Chief of the Leander Fire Department, retiring in February 2019 after holding that role since 2010. He was instrumental in helping the fire department grow and scale in one of the fastest-growing cities in the United States. Chief Gardner has worked in various sized agencies from all-volunteer to metro-size departments and has numerous recognitions for his service at the local, state and national levels.

He holds Master Fire Firefighter Certification, Investigators Certification, Instructor Certifications, CFO and CFE and served as the President of the Texas State Firefighters and Fire Marshals’ Association. Gardner currently serves as a Senior Advisor for Leander Fire Department, an instructor and Advisory Board Member to TEEX Annual School Programs and an instructor in Chief Development Program, presenting at numerous state and national conferences. He also holds several degrees and certifications in fire administration, fire technology, EMS and emergency management from a variety of organizations, including Texas Tech University, the Center for Public Safety Excellence and the National Fire Academy.

The post Improving the Future of the Fire Service appeared first on ESO.

Presented by Ret. Chief Bill Gardner (ESO), some of the key takeaways you’ll gain from this webinar include:

• Being able to tell your department’s story beyond just the number of calls.
• Graph a story that is yours, and that also demonstrates highlights and gaps.
• Tell your story with articulation and clarity in under two minutes.

MEET THE SPEAKER

Chief Bill Gardner (Ret.), Senior Director, Fire Products, ESO 

Chief Gardner has more than 35 years of Fire and EMS experience. Most recently, he was the Chief of the Leander Fire Department, retiring in February 2019 and holding that role since 2010. He was instrumental in helping the fire department grow and scale in one of the fastest-growing cities in the United States. Chief Gardner has worked in various sized agencies from all volunteer to metro-size departments and has numerous recognitions for his service at the local, state and national levels.

He holds Master Fire Firefighter Certification, Investigators Certification, Instructor Certifications, CFO and CFE and served as the President of the Texas State Firefighters and Fire Marshals’ Association. Gardner currently serves as a Senior Advisor for Leander Fire Department, an instructor and Advisory Board Member to TEEX Annual School Programs and an instructor in Chief Development Program, presenting at numerous state and national conferences. He also holds several degrees and certifications in fire administration, fire technology, EMS and emergency management from a variety of organizations, including Texas Tech University, the Center for Public Safety Excellence and the National Fire Academy.

The post What Data Should You Look at Beyond NFPA Standards? appeared first on ESO.

How can data drive these efforts? Watch as Dr. Remle Crowe and Dr. Antonio Fernandez discuss the latest research related to burnout and turnover in EMS, along with how agencies can leverage the power of data to monitor factors related to burnout, take action and reduce turnover.

You’ll learn about data-driven strategies including:

• Monitoring assault on providers
• Tracking critical incidents detrimental to mental health
• Recording exposures to dangerous substances or diseases like COVID-19
• Providing follow-up on patient outcomes after transfer of care at the emergency department

OUR SPEAKERS

REMLE CROWE, PhD, NREMT

Dr. Crowe is an expert in using data to power quality improvement and research initiatives in EMS. From truck clutches to clinical care, she has shown how improvement science and sound research methodology work to solve problems across fields. As an EMT with a passion for advancing EMS, she earned her PhD in epidemiology and has authored numerous peer-reviewed publications. Now, as a research scientist at ESO, Dr. Crowe routinely uses data to improve community health and safety.

ANTONIO R. FERNANDEZ, PhD, NRP, FAHA

Dr. Fernandez is a research scientist at ESO. He has been a nationally certified paramedic for over 15 years. In 2010, Dr. Fernandez completed the NREMT EMS Research Fellowship and earned his doctorate in Epidemiology at The Ohio State University. Before he came to ESO, Dr. Fernandez worked on state repository EMS research as Research Director for the EMS Performance Improvement Center at UNC-Chapel Hill.

The post Let’s Talk Real Numbers: Combatting EMS Burnout appeared first on ESO.

About the Speakers

Chief Bill Gardner (Ret.)
Senior Director, Fire Products, ESO

Chief Gardner has more than 35 years of Fire and EMS experience. Most recently, he was the Chief of the Leander Fire Department, retiring in February 2019 and holding that role since 2010. He was instrumental in helping the fire department grow and scale in one of the fastest-growing cities in the United States. Chief Gardner has worked in various sized agencies from all volunteer to metro-size departments and has numerous recognitions for his service at the local, state and national levels.

He holds Master Fire Firefighter Certification, Investigators Certification, Instructor Certifications, CFO and CFE and served as the President of the Texas State Firefighters and Fire Marshals’ Association. Gardner currently serves as a Senior Advisor for Leander Fire Department, an instructor and Advisory Board Member to TEEX Annual School Programs and an instructor in Chief Development Program, presenting at numerous state and national conferences. He also holds several degrees and certifications in fire administration, fire technology, EMS and emergency management from a variety of organizations, including Texas Tech University, the Center for Public Safety Excellence and the National Fire Academy.

Ron Roy, Owner, Volunteer Division Chief, Douglas County Fire District #2 
Owner, On Target Preparedness, LLC

Ron is currently a Volunteer Division Chief at Douglas County Fire District #2 in East Wenatchee, Washington. He started his volunteer career in 1973 and became a WSFFA board member in 2002. Ron is one of two Washington Directors at the National Volunteer Fire Council, representing Washington volunteer firefighters on the national level. 

Ron lives, works, and volunteers where he was born and raised in Eastern Washington. 

The post Investing in Your Fire Department Volunteers appeared first on ESO.

• • Why reporting and collecting this information matters to your organization and your firefighters.
  • How to use this data to help reduce impacts from the most significant issues facing firefighters today.
  • What actions you can take and why.

Register to watch the webinar on demand.

Meet the Speakers

Chief Bill Gardner (Ret.), Senior Director, Fire Products, ESO 

Chief Gardner has more than 35 years of Fire and EMS experience. Most recently, he was the Chief of the Leander Fire Department, retiring in February 2019 and holding that role since 2010. He was instrumental in helping the fire department grow and scale in one of the fastest-growing cities in the United States. Chief Gardner has worked in various sized agencies from all volunteer to metro-size departments and has numerous recognitions for his service at the local, state and national levels.

He holds Master Fire Firefighter Certification, Investigators Certification, Instructor Certifications, CFO and CFE and served as the President of the Texas State Firefighters and Fire Marshals’ Association. Gardner currently serves as a Senior Advisor for Leander Fire Department, an instructor and Advisory Board Member to TEEX Annual School Programs and an instructor in Chief Development Program, presenting at numerous state and national conferences. He also holds several degrees and certifications in fire administration, fire technology, EMS and emergency management from a variety of organizations, including Texas Tech University, the Center for Public Safety Excellence and the National Fire Academy.

Dr. Lori Moore-Merrell, President and CEO, International Public Safety Data Institute 

Dr. Moore-Merrell is the President and CEO of the IPSDI, assisting local public safety agencies in their efforts to use their data to show response capability, reliability and operational performance. Moore-Merrell began this role in 2019 after serving 26 years as a senior executive in the International Association of Fire Fighters (IAFF). An expert in executive leadership, emergency response system evaluation, public safety resource deployment, community risk assessment, data collection and analysis, strategic planning, costs and benefits analysis, advocacy, consensus building, policy development and implementation and generational differences in the workplace, Moore-Merrell advises elected officials, as well as chief executives at the national level and in local metropolitan jurisdictions.

She was recently awarded Honorary Membership in the Metropolitan Fire Chiefs Association for her expertise in areas of Fire Prevention, Fire Suppression, or other related disciplines. Lori is only the 4th individual to be presented this honor in the 54-year history of the organization and has received numerous awards of distinction.

Previously as principal investigator and senior project manager on federal projects, Moore-Merrell has led production of landmark reports and other tools to improve Residential and High-Rise Fireground Operations, Community Risk Assessment, Fire and EMS Resource Deployment and Big Data Analytics.

The post ESO and FireRescue1’s Virtual Roundtable appeared first on ESO.

• • Share messages with built-in read receipts 
  • Adjust schedules to reflect quarantine policies 
  • Conduct daily wellness check-in’s for symptoms associated with COVID-19

The post Feature Highlight – ESO Scheduling and COVID-19 appeared first on ESO.

The post Software Spotlight – ESO Scheduling for Fire appeared first on ESO.

In the worksheet, you’ll find the below sections paired with EMS-specific actions your agency can take that have shown to reduce burnout in the workplace: 

• Allow Job Autonomy  
• Provide Clinical Performance Feedback   
• Create Social Support Networks 
• Deliver Adequate Training  

There is no time like the present to begin making adjustments in your agency, especially when those changes can help set your crew up for success. Download your copy of the worksheet today! 

The post Targeting EMS Burnout in the Workplace appeared first on ESO.

To learn how your organization can succeed with ESO Scheduling, watch this overview video and request a demo today.  

The post Introduction to ESO Scheduling appeared first on ESO.

Here are a few reports we’ll cover during the webinar:   

• Schedule reports  
• Timekeeping reports  
• Payroll reports  

About the Speaker: Steven Turner, Senior Director of ESO Scheduling 

Steven has over 14 years of experience in training, supporting, and consulting EMS and fire agencies regarding workflow in the areas of scheduling, time and attendance, and payroll. 

The post ESO Scheduling On-Demand Webinar appeared first on ESO.