Both Hinckley Medical and ESO Solutions are committed to using data and technology to empower EMS agencies to provide the best possible outcomes for patients in their community, which makes this integration a natural next step for both companies. 

By integrating with OneDose, clinicians using EHR will now be able to dose and document all patient treatments, interventions, and protocol adherence directly into ESO. This will allow critical NEMSIS (National EMS Information System) data – such as patient weight, medications, and treatment – to automatically sync, eliminating duplicate documentation and ensuring precision.

OneDose is designed to eliminate the cognitive load of having to calculate dosing in high stress situations by providing all medication and equipment necessary in just a click, along with timestamped treatments for more accurate record keeping.  

In addition to real-time documentation, customizable protocols, and in-app notifications, here are some key OneDose benefits coming to ESO EHR:  

• Instant calculation of necessary medications, equipment, and more 

• Comparison of pre-scene estimates with point-of-care actual weights 

• Full access to your organization’s protocol 

• Comparison of estimated versus actual weights of medication dosages  

• Automatic patient interaction history tracking 

• One-stop-shop for management of medication calculations, equipment sizes, and provider guidelines 

• Updated push protocols to team members with receipt verifications 

These new benefits combined with ESO EHR’s concise documentation, easy-to-read dashboards, and quickly accessible patient records will allow providers to keep their focus on their patient while accessing vital patient information and specialty forms that inform care in real time.

To learn more about the benefits of this powerful integration, check out the full press release from OneDose.  

To learn more about ESO EHR and how it can improve critical data capture for your team, check out the product page.

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“At ESO, we are committed to being responsible, ethical, and transparent as we walk through this artificial intelligence journey together.”

– Dr. Brent Myers, Chief Medical Officer at ESO

Filling out patient care reports has always been an important, yet time-consuming, part of an EMS provider’s shift. Every field filled in. Every note written. And then, the narrative – summarizing the whole event in a readable, detailed story.  

With ESO, that story writes itself (when you ask it to). 

This month, ESO released the much-anticipated Auto-Generated Narrative feature to ESO Electronic Health Record (EHR) customers, transforming documentation in first response as we know it. By drawing directly from structured data already entered in the record, ESO’s Auto-Generated Narrative writes a full narrative summary ready for review.

EMS organizations have the power to opt into this new feature, helping their crew complete reports faster – without compromising accuracy or control.  

“The efficiency improvement we’ve seen with the ESO Auto-Generated Narrative has been significant, saving about 20 minutes per report. From a quality management perspective, it simplified the administrative function. From the crew’s side, it’s obvious it shortened their documentation time. They’re still reviewing every narrative, and so far, I don’t think we’ve had one that hasn’t been touched. This feature is a game changer that paints an accurate picture of the care they provided.”

– Jeff Sadtler, Chief of EMS and Fire Services at West County EMS and Fire Protection District

It’s already saving time and making an impact. 

ESO’s Auto-Generated Narrative was beta tested by about 50 EMS organizations across the country. In testing, this feature reduced total documentation time by up to 80%. On average, crews also saw a 30% drop in time to lock a patient record. 

This capability, which is intentionally optional, can now be enabled organization-wide for EHR customers at no additional cost. Once activated, providers complete the chart as usual, click a button to generate the narrative, and finalize it after making any needed edits.

If you’re already an ESO EHR customer, check out our quick-start guide for instructions on how to activate Auto-Generated Narrative.

Embracing AI with intention

Still in its infancy, AI has already proved itself to be a powerful, efficient tool innovating various industries. At ESO, we are focused on applying it thoughtfully, in ways that help those on the front lines. That’s why Auto-Generated Narrative is designed with transparency, reliability, and provider control in mind.  

The automated narrative draft is created based only on what has been captured discretely into the chart. Providers retain full control of the narrative throughout the process. 

Auto-Generated Narrative is not just automation for the sake of it – it’s a direct response to how our customers work and what they need: more time for patient care, fewer hours spent documenting it, and confidence that records are complete, consistent, and accurate. 

What you should know about ESO Auto-Generated Narrative 

• Available now for all ESO EHR customers at no additional cost 

• Accessible in EHR iOS, EHR Windows mobile and EHR Web

• Activated by your organization’s admin in settings 

• Includes an inline prompt for providers to review and edit the draft before finalizing 

Ready to auto-generate your patient care narratives?

Auto-Generated Narrative is just one of ESO EHR’s new innovative features aimed at empowering first responders in better caring for their communities. New features such as Critical Care workflows and the recently released Longitudinal Record feature support EMS organizations in alternative forms of care they provide to their communities along with giving an overall more holistic patient overview.  You can learn more about the new and improved Electronic Health Record, now including Auto-Generated Narratives, here.  

See how ESO Auto-Generated Narrative can transform documentation for your team by signing up for a demo to see the benefits live.  

See it in action

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Content applicability by product 

ESO Suite Login Update 

We are excited to unveil the latest update to the ESO Suite Login. This enhancement streamlines the login process, offering you a more intuitive and secure experience. With improved authentication methods and faster access, you can now effortlessly log in to the ESO Suite, ensuring less time spent on administrative tasks and more time providing quality care.
This update reflects our ongoing commitment to optimizing user experience and enhancing the efficiency of healthcare operations. Stay tuned for more updates as we continue to innovate and improve our product offerings to better serve the healthcare community. 

Fire Incidents | ESO NERIS Beta Program 

NERIS Fire Incidents Beta Program 

In early March, we launched our closed beta program, which allows a select group of agencies to access, train, and experience the brand new NERIS-compliant Fire Incidents. In turn, the agencies in the beta program are providing valuable feedback to help us refine and improve the application further. The beta program includes features such as progressive disclosure, rich text editing for narratives, and GIS integration for address fields. We have encouraged the agencies involved to include both administrators and field responders in the testing process to gather diverse feedback and ensure the application meets the needs of all users in their transition to NERIS.
 

NERIS Data Exchange Compatibility Badge  

We are proud to announce that ESO has officially received our NERIS Data Exchange Compatibility Badge, signifying that ESO Fire Incidents meets all new NERIS compliance requirements while maintaining ease of use, data accuracy, and intuitive reporting.  

This badge signifies that you can feel confident in trusting ESO Fire Incidents to provide everything you need to smoothly transition to NERIS and stay ahead of the biggest change in fire reporting in the past 50 years. Moving forward, ESO will continuously enhance Fire Incidents while further integrating it with other applications within the ESO suite to ensure a comprehensive solution that continues to support the new NERIS standard while enhancing application capabilities and user experience.  

EHR | iOS General Availability 

EHR for iOS is now available to all, marking a major step forward for ESO.  Designed to provide you with the proper tools to enhance patient care and quickly enter quality data, this latest release introduces Longitudinal Record (LR), Siri Integration, and Mobile to Mobile (M2M). 

Built with the needs of first responders in mind, EHR for iOS offers a user-friendly interface, seamless integration with EHR Web and Windows Mobile, and robust security features to ensure patient data is protected.  

Here are some key features to look out for: 

• CAD & Cardiac Monitor Integration: The application supports integration with cardiac monitors and CAD systems, enhancing your ability to swiftly monitor and respond to patient needs. Supported cloud monitor integrations include Zoll Online (X Series), LIFENET System (LP 12, 15, and 35), and Philips IntelliSpace Corsium (Tempus ALS). 

• Robust Security: EHR for iOS supports multi-factor authentication (MFA), Single Sign-On (SSO), and 6-digit Numeric PINs to support multiple crew members. 

• Mobile Device Management: Agencies leveraging Mobile Device Management (MDM) to manage iOS devices in the field can now do so with a few additional steps. 

• Medication Scanning: By using the device camera, patients’ medications can be added to their Medication list by scanning the prescription labels or lists of medications, saving your team precious time.  

• Mobile to Mobile (M2M): Just like M2M is available with our Windows Mobile application, the EHR for iOS application supports the ability to send or receive data to and from a Windows Mobile or iOS device. 

• Longitudinal Record (LR): Similarly to EHR for Web, EHR for iOS leverages our new Longitudinal Record feature to quickly look up and match patient information. 

• Siri Integration: Activate Siri for hands-free entry of incident times and vital signs, as well as document flowchart treatments. It’s as simple as saying, “Hey Siri, capture pulse rate in EHR.” 

Now available in the App Store, EHR for iOS has undergone rigorous testing and validation to ensure it meets the highest standards of performance and security, saving your team precious time in the field.  

EHR | Stryker LIFEPAK 35 General Availability 

Our latest integration with the Stryker LIFEPAK 35 monitor/defibrillator is now available for all and is designed to provide an enhanced user experience, boosted productivity, and access to the latest technologies. Thank you to the beta agencies who helped us ensure that this integration was ready for prime time.
 

Key Features of the LIFEPAK 35 Integration with EHR: 

1. Seamless Connectivity: Enjoy a user-friendly interface that makes it easy to connect Stryker LP 35 with ESO EHR. Experience improved performance that ensures smooth, uninterrupted data flow, allowing you to complete tasks more efficiently. 

1. Improved Patient Care: Focus on delivery of care with the ability to import data from the monitor to EHR, reduce documentation time, and improve your data’s accuracy. 

1. Dependability of Data: Use the strength of two trusted and dependable platforms in one high-quality solution. 

Why Choose the LP 35 Integration? 

Our integration with the Stryker LP 35 is designed to meet the needs of professionals who require reliable and efficient tools to manage their workflow. Whether you’re a responder in the field, an administrator, or a researcher, this integration offers you the functionality you need to be successful. 

Patient Registry | Bulk Procedure Entry 

Through customer feedback and collaboration, ESO determined that enhancing bulk procedure entry was critical to the Patient Registry user experience. This update will significantly streamline daily operations by allowing your team to more efficiently manage and execute large volumes of procedures, reducing the administrative burden while improving workflow efficiency.  

By automating routine tasks and enabling bulk processing, healthcare facilities can focus more on patient-centric activities, ensuring timely and accurate delivery of care. So far, we’ve already seen a 15% reduction in time on tasks and an 81% reduction in clicks to complete tasks. We hope that you find that this enhancement not only optimizes your resource utilization but also contributes to overall better patient outcomes and product satisfaction. 

Patient Registry | FHIR Integration for Cerner 

Building upon Patient Registry’s FHIR data integration with Epic, we extended the integration with Cerner to not only streamline your workflows but also enhance the overall efficiency and quality of your data. An ESO Admin page has also been launched that will allow facilities to self-configure their FHIR URLs and custom MRN identifiers. 

Stay tuned for more exciting updates on how the FHIR integrations will evolve and transform your Patent Registry experience! 

Patient Registry | “No Bloods Given” Button 

The new “No Blood” button feature on the “Blood” Flowchart section allows your team to directly interact with the “Blood Summary” modal without manually entering data field by field. This new update takes a process that originally took over 20 clicks down to just 2, saving your team vital time.  

This feature was highly requested by Registry users who need to capture data for total blood and blood within 4 hours and has already been incredibly popular with users.  

PM | Compensation (Payroll) Update 

Development of the Compensation module is in full swing. This new module will cover payroll for volunteer, combination, and pay-per-call departments and can be used in conjunction with the Pay Rates feature. By enabling the Compensation module, organizations can integrate Fire Incidents into PM, along with creating and editing compensation definitions, adding and editing rules, managing employees, and exploring the pay period history page.  

More exciting news: after our next release, your organization will be able to see live data on the pay period history page, view employees within the pay period, and dive into the calculation details, which means you can complete the entire cycle for rules based on Fire Incidents, right up to the export and finalization process. Stay tuned for more updates.  

Assets | Preventative Maintenance Foundations 

Asset Management has gone through several foundation updates to deliver a brand new end-to-end preventative maintenance functionality. Here are the updates that happened in Q1: 

1. Meter Readings in Equipment Profiles: Similar to what’s available in vehicle profiles, meter reading fields were added to the equipment profile to capture various readings. 
2. Maintenance Requests: When closing a maintenance request, you can now add current meter readings to the ticket, which will update the asset’s profile. 
3. Asset Spreadsheet Upload: Meter reading fields have been added to the upload spreadsheets to support importing current meter readings when onboarding to Assets.  

These updates will allow you to enter meter readings in four different ways: by checklist submissions, maintenance requests, spreadsheet uploads, or direct edits to the asset profile. 

The Maintenance Overview page has also been updated to support end-to-end preventive maintenance workflows. With the addition of Status, Complete Date, and Request Type columns, you can now quickly reference existing open requests and see whether a request was manually created or auto-generated. 

Keep an eye out for the release of Maintenance Schedules, which will allow you to set recurring maintenance schedules based on odometer, engine hours, calendar, and more! 

Data | Snowflake Direct Shares 

ESO has released its latest data reporting and access capability – Snowflake Direct Shares. This new capability will allow you to seamlessly integrate ESO Suite reporting data into your own existing Snowflake account, as well as give you the capability to create customized queries and exports and combine ESO data with internal sources using your own data reporting tools. Eliminating the need for intermediary ETL tools, APIs, or other reporting platforms simplifies the data reporting ecosystem and reduces the management of additional credentials and access points. 

Insights | Global Dashboards 

A number of Global Dashboards were updated and released throughout Q1, but there are two groups of Dashboards we are particularly excited about: 

EHR | WEMSIS Demographic Information Reporting Dashboards 

A series of seven dashboards, the WEMIS Demographic Information Reporting Dashboards, are aimed at supporting WA customers who are required to report annual demographic data to WEMSIS. More information on the measures and submission can be found here. 

State Repo NEMSIS 3.5 | California Core Test Measures 

Five Global dashboard templates were released to support customers in CA regions and agencies by more accurately reflecting the specifications for the 5 CA core test measures for 2024 data (AIR-1, AIR-2, AIR-3, PED-4, & TRA-3). You can get more information here. 

Cross-Product/ESO Suite | In-App Enhancements

In Q1, our UX and Personnel Management team launched our Pilot Ideas Portal in Personnel Management to make it even easier for our community to share feedback and gain insights into current product roadmap ideas. This portal is designed to enhance the collaboration process and make it easier for our product team to understand and solve our customers’ pain points. The pilot was a huge success with high adoption and engagement along with positive feedback. Last quarter alone, ESO received 2198 enhancement suggestions from our community, which is an increase of 33.4% from Q4!  

Thank you for your continued hard work and dedication in helping us create tools to better support your team. We will continue to email you updates when viable ideas progress into the discovery, design, and development stages. 
 

Stay turned for further rollout in the ESO Suite! 

What to expect next 

Here are a few more exciting enhancements currently in the works. Please stay tuned for release notes, but here’s a sneak preview of a few updates and enhancements we have planned: 

EMS 

• AI Generated Narrative for non-transport dispositions 

• Additional availability in Windows mobile 

• Our new iOS application 

• Optional use of either SOAP or DCHARTE format 

• NEMSIS critical patch for gender to maintain compliance with NEMSIS and presidential executive order 

• New EHR Partner API 

• Agency custom forms for beta 

Fire 

• NERIS  

• GIS/Mapping for Properties Grid 

• Inspections print and email updates 

• Update to Hydrants for bulk actions 

Shared Apps 

• Preventative maintenance schedules 

• General availability of compensation  

Hospital 

• Patient Registry has some exciting new features planned for Q2 (and beyond), including: 

• • An encounter dashboard for real-time reporting and operational workflow management. 

• • Patient summary export for generating templated reports for offline consumption. 

• • Integration with ACS to facilitate real-time encounter submissions. 

State

• In Q2, we embark on a journey to transform the way State customers manage their providers, agencies, vehicles, and education with a new regulatory application. Leveraging the power of AI and development tools, we are poised to accelerate delivery, ensuring that our solutions not only meet but exceed your expectations. 

Cross-Product / ESO Suite 

• Dashboard will be mobile responsive 

• The first release of our new Query Builder 

• An Ideas Portal launch in all product resource centers 
  
  

About Product Management at ESO  

The ESO Product Management team creates the Product Roadmap, informing the products, features, and functionality we will build next. Through daily collaboration with support, sales, customer success, industry experts, and most importantly, customers like you, our team works hard to create the best apps possible for advancing our mission of improving community health and safety through the power of data.    

Over the past year, we’ve invested in world-class tools that allow us to capture customer product feedback at scale and, in turn, make more informed roadmap decisions. These tools enable us to quickly test ideas in order to deliver features that are most valuable to you. We value your input and hope you continue to engage with us through our continuously expanding in-app capabilities. 

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The time for this shift is undoubtedly now: Resources are limited, providers are burnt out, communities are changing, and call types and volume require new, innovative ways to respond.

Introducing technology from call to care: An innovative way forward

Launched in early 2025, the updates to ESO’s core EHR platform are designed to help organizations not only keep up with the industry’s changing demands but stay ahead of the curve through connected systems, higher quality documentation, increased personnel readiness, and more supportive revenue operations. These updates come following the integration of Logis’ Dispatch and Billing solutions. The powerful connections between dispatch, incident reporting, and health records mean agencies can improve financial outcomes, prioritize dispatch, and build a comprehensive view of patient care – all in one platform.

With everything our customers have come to love about ESO EHR – including the high-quality documentation, simplified reporting, and intuitive workflows – the application now includes:

• • Longitudinal Record views
  • Enhanced functionality to support MIH processes and encounters
  • Critical Care workflows and forms
  • Native iOS application
  • ESO Insights with Global Dashboards and Benchmarking

Already an ESO EHR user? If you’re ready to explore these updates, please get in touch.

Talk to sales

These upgrades to the EHR platform will allow your agency to:

Get a more dynamic, patient-centric view of your data
Instantly access vital patient data, including historical records during care, for a more holistic view of patients’ long-term health. Plus, visualize and leverage data across all product verticals with ease, so you can efficiently meet your changing needs.

Support Mobile Integrated Health or Community Paramedicine processes
With upgraded, real-time access to patient history, and streamlined, modern Mobile Integrated Health features, you can better support the emergent and non-emergent calls in your community.

Improve resource allocation
ESO EHR is fully interoperable, connecting to Computer-Aided Dispatch (CAD), Cardiac Monitors, Billing, and pre-hospital and hospital systems, so you can transfer patient care data across mobile applications. This not only streamlines care and tedious duplicative entry but also sets up smarter workflows for predicting where resources are best sent.

Provide care from anywhere
The iOS application for ESO EHR is a game-changer, with features such as speech-to-text, smarter multitasking, a scanning solution, and more – it also allows you to use the platform on any iOS device, even offline. Since your data is saved in real time, upon reconnection, you can be sure that no insights are lost in transit. Paired with the new Critical Care workflows, you can care for your most vulnerable patients regardless of location.

Improve overall outcomes
ESO Insights and comprehensive global reporting with benchmarks help your team quickly identify trends, gain visibility into areas of improvement, and track critical care performance.

Why do these updates matter?

Today’s patient-centric care relies on connected information across each stage of a patient’s experience. For cutting-edge EMS agencies today, documentation is a means to a mission-driven end: fully understanding your patients and resources to provide the best possible care to meet your community’s individual needs.

And most importantly, technology should evolve with a dynamic industry – which is why you’ll soon see even more new functionalities in EHR, including GenAI Narrative – an auto-generated narrative feature, additional customization, and even more interoperability in the future.

If you’re interested in upgrading to EHR and equipping your team with the tools they need to transition into this next evolution of their role, sign up for a free live demo.

See it firsthand

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Content Applicability by Product 

EHR | Shock Index

As part of our 2024 initiative to make Critical Care documentation more robust in ESO EHR, we’ve added Shock Index to Vitals in both Blood Pressure and Pulse Tiles. You can now automatically calculate Shock Index based off of the values you enter for Pulse and Systolic Blood Pressure. 

EHR | iOS Beta Release 

We’re excited to announce an early adopter preview release of our much-anticipated ESO EHR iOS application! This release will allow you to complete and sync all record fields to the web for validation and lock, while a second release happening later this month will let you do so in-app prior to syncing. 
Stay tuned. We’re making the jump to general availability (GA) and adding new features such as CAD and Cardiac Monitor integrations, Longitudinal Record (LR), and Mobile-to-Mobile functionality.

EHR | Stryker LP35 Beta 

In Q4, we started beta testing the LIFEPAK 35, a brand-new ESO EHR cardiac monitor integration that receives transmissions through Stryker’s LIFENET API. The ability to import data from the monitor to ESO EHR reduces documentation time while improving the accuracy of your data, allowing you to better focus on the delivery of care. This new integration is now available to all ESO EHR users. 

As technology modernizes in the field, ESO EHR will continue to advance its integrations to better support your needs, including the upcoming capability of importing 15-lead ECG waveform images.

EHR | MIH / Community Paramedicine Run Type 

Mobile Integrated Health (MIH)/Community Paramedicine has been added to ESO EHR to better support the unique workflow requirements of agencies that document MIH/CP visits. This run type and its required fields will streamline state submissions by removing many of the configurable validation requirements while giving you the tools necessary to manage your MIH/Community Paramedicine program’s unique documentation and reporting needs. 

EHR | FLACC Pain Scale 

The FLACC Pain Scale was part of our Critical Care initiative in 2024 and will be available in the Pain section within Vitals in ESO EHR. You can use it to directly document and upload FLACC Pain Scores and final score data for non-verbal patients into ESO Insights for easier reporting. 

EHR | GenAI Narrative Web Beta Release 

Currently in beta, the new GenAI Narrative Web feature for ESO EHR allows you to request an auto-generated Narrative on a PCR, streamlining data entry while improving focus on care. The first phase of our Auto-Generated Narrative uses the DCHARTE format, which allows you to request AI-generated narratives for Transport records with a “transport by this EMS unit” disposition. 

Our beta period will extend through the beginning of February. So far, customer feedback has been promising, and we will continue to collect and incorporate feedback throughout this period. This feature will be available to all customers on ESO EHR before Wave 2025. 

Logis Dispatch | Voice Platform 

A complete rewrite of the Logis Voice platform has been finalized and is now live with the first customer! The rewrite features a complete architectural makeover, client-side experience, and full ESO Chat functionality. Support for various phone systems will also be included in an upcoming phase. 

Logis Dispatch | AVL Subscription API 

The Logis Dispatch IDS API now includes the ability to subscribe to Automatic Vehicle Location (AVL) feeds. This enables you to perform live updates through webhooks in any system integrated into Logis Dispatch.

Logis Billing | Automation and Integrations 

The ESO team was hard at work adding more automation and logic to the Billing solution, including: 

1. A new Payor Matrix feature that acts as a payor decision tree will further reduce the headache of incorrect payor denials. New integrations were added to enable bi-directional interactions with WayStar for insurance verification and discovery and Artiva for third-party patient invoice management. You can also now streamline frequent tasks by assigning hotkeys to your ten most-used functions.
   
   
2. New configurations allow you to assign and report on workers’ claims for the Office of Worker’s Compensation (OWCP), assign provider numbers (Taxonomy) to service types to help reduce backend denials related to the services provided, and automate narrative generation and emergency statement form assignments based on payor rules and regulations through newly added narrative templates.
   
   
3. Lastly, you’ll find updated logic that helps you identify and accept exceptions presented on manual 835 flat file imports, enhanced task views that assist with queue management and follow-up project preparation, updated contractual adjustments related to bundles and denials, and an automatic printing of ePCRs with paper CMS 1500 (HCFA) forms.
   

Fire Incidents | NERIS Update 

Since late 2023, ESO has been actively working with FEMA and their contractor, UL (FSRI), to help you prepare for the transition to the National Emergency Response Information System (NERIS). In Q4 2024, FEMA delivered the final v.1 of the Phase 1 schema and a draft of the validation rules for incident reporting, which allowed us to validate some assumptions in our planning and adjust for future expansions of the rules. Our development team has been hard at work implementing our solution for NERIS with the goal of having a basic NERIS-compliant version of Fire Incidents ready for beta testing by the end of Q1 2025.

This basic version will not include auto-import configuration and integrations with CAD and EHR will not be added until upcoming releases in 2025. For more information, visit our FAQs About NERIS. 

Hydrants | External API 

Your Fire Data API subscription now includes a new external, bidirectional Hydrants API! This API provides direct, real-time access to hydrant data and allows for third-party integrations that make it easier to share your ESRI account with your water department and display shared hydrant and hydrant task data.  

Hydrant records, including location, status, inspection and maintenance history, task scheduling, etc., can now be updated using the available API endpoints. To learn how to use the Hydrants API, head to the ESO API Developer portal.

Permits | External API 

A new external, bi-directional Permits API is now included in your Fire Data API Subscription. This API provides direct, real-time access to permit data, including type, status, fee, applicant, etc., which you can then update through available API endpoints. Head to the ESO API Developer portal to learn how to use your Permits API.

Public APIs allow us to incorporate the third-party services that improve your current ESO offerings and, in turn, improve your day-to-day workflows. 

HDE | EMPI Matches 

We have enhanced HDE EMPI matching to ensure that all units responding to an incident now qualify for an EMPI match rather than just a singular EMS record, which is what was previously eligible. This update guarantees that each of your responding units will be processed through our EMPI system, which is particularly crucial in regions with high first responder EHR utilization, such as Napa Valley and Monterey County in California and Providence Healthcare in Washington. 

PM | Pay Rates 

You can now track individual pay rate history on both PM Basic and purchased PM by heading to team members’ personnel records located in the Pay Rate section of the new Work Performance tab. You can also manage the complete list of hourly and flat rate pay rates by heading to PM > Settings. To enable this functionality, visit PM > Settings > Enable Add-Ons.  

Pay Rates are available for any customer and are a prerequisite for the upcoming Compensation module. This new module will allow payroll calculations for volunteer and combination departments, as well as departments who have a pay-per-call model where personnel are paid by response.  

PM | New Classes Insights Dashboards 

Two new dashboards are available in Insights for PM! “Training Sessions and Duration by Personnel” is a global dashboard for customers who do not use credit hours and points for training classes and would prefer to calculate and record time based on session length.

The second dashboard, “PM – Classes – Quality Control,” will allow you to identify sessions with missing information (such as credits, instructors, or attendees) through a new quick selector bar graph and summary tables.  

Activities | Edit Operational Tasks 

This long-awaited Activities improvement will allow users with the appropriate security permissions to edit the fields of any completed operational task, including status. An audit trail located in the record will capture all changes made. 

Checklists | New Meter Reading Fields 

Based on your feedback, two additional meter reading fields have been added to Checklists: Aerial Hours and Generator Hours. These new options are now included in the editing process and, if enabled, will be available to your crew during checklist submissions. 

Assets | Maintenance & Asset Profile Updates 

Several Asset updates were made in Q4, setting the stage for new Preventive Maintenance features coming in early 2025. Vehicle and equipment profile pages will now feature meter reading fields that can either be manually updated or automatically updated through Checklist submissions. We’ve also improved data storage to better support your Preventive Maintenance reminders and overall reporting experience.  

Meter reading fields have also been added to the Maintenance Request, along with view-only Created By and Created Date/Time fields, and the ability to set a vehicle back as in-service after the request is completed.  

Scheduling | Comp Time Enhancements 

Based on your feedback, administrators can now disable Schedule Conflicts for the Comp Time and Accrued Comp Time item types. This will allow schedulers to reflect the comp time used or accrued by employees while having a standard paid shift on the schedule. 

ODL – New PM and Assets Courses 

Keep an eye out for two new On-Demand Learning (ODL) courses. “Personnel Management – Basic Setup and Use” is a refresh to the PM Basic course and is broken down into 14 short video modules designed to help you quickly find any information you need while making content more accessible.  “Assets – Location Management” gets admin users up to speed on new Location Management features while also teaching them how to create, manage, archive, and organize locations and sublocations in Assets.  

Insights | Dashboards 

Our designers have been very busy this quarter building 48 new dashboards across the entire ESO Suite! Here’s a quick breakdown by product: 

Cross-Product / ESO Suite | In-App Enhancements

In Q4, ESO received 1,646 enhancement suggestions from our community, and we have triaged and replied to 80.9% of those suggestions. We will continue to email you updates when viable ideas progress into the discovery, design, and development stages.

Our team worked on the next evolution of improving feedback throughout our software design and development process to ensure we are building exactly what your teams need. Our new Ideas Portal will be under tabs and mirror our Roadmap’s design and development stages: 

• Now = Newly released features and updates 

• Next = Works in progress with a delivery timeline  

• Later = Ideas that are committed to the roadmap, but the timeline remains unknown 

• Under Consideration = Ideas being actively investigated for feasibility 

Look out for our pilot launch in Personnel Management early in Q1.  

What to expect in Q1/25? 

We have a few more exciting improvements in the works for Q1 2025. Please stay tuned for release notes and the next product blog, but here’s a sneak preview of upcoming updates and enhancements: 

EMS 

• EHR iOS GA 

• Physio LP35 Integration GA 

• Longitudinal Records for iOS and Windows Mobile 

• EHR Web AI Generative Narrative – 1st Release 

Fire 

• GIS/Mapping (Properties Grid) 

• Hydrants Bulk Actions 

Shared Apps 

• Scheduling – Shift Swap Refresh 

• Assets – Preventive Maintenance Foundations 

• PM – Compensation (Payroll for Vol/Combo) Phase 1 

Hospital 

• Compliance Matrix Tooling enhancements 

• Cerner FHIR Integration 

Cross-Product / ESO Suite 

• A brand-new login screen and features 

• Launching in early Q1, the Resource Center for Personnel Management will feature an ‘Ideas Portal’ pilot that will share ideas currently in various stages of design and development. To access it, click on the red notification in the Personnel Management Resource Center, which you can locate by clicking on the blue question mark in the bottom right-hand corner.  

• If the ‘Ideas Portal’ pilot is a successful means of gaining more valuable feedback, we plan to launch a portal for each of our Resource Centers by the end of Q1. Please check it out and give us feedback on the value of the ideas presented.
   

About Product Management at ESO  

The ESO Product Management is responsible for creating the Product Roadmap, which outlines what products, features, and functionalities we will build next. Through daily collaboration with support, sales, customer success, industry experts, and, most importantly, customers like you, our team works hard to create the best apps possible to advance our mission of improving community health and safety through the power of data.

Over the past year, we’ve invested in world-class tools that allow us to capture customer product feedback at scale and, in turn, make more informed roadmap decisions. These tools enable us to quickly test ideas to deliver the most valuable features to you. We value your input and hope you continue to engage with us through our continuously expanding in-app capabilities
Want to look at the progress made on the ESO Product Roadmap in 2024? Check out the three previous ESO Updates Quarterly Product Enhancements blog posts below.

• Q3/2024 ESO Updates
• Q2/2024 ESO Updates
• Q1/2024 ESO Updates

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As industries shift, evolving the role of public health and safety with it, the ESO platform needs to continuously improve to keep up. To ensure that we are delivering the best tools and updates designed to make your work easier and results more impactful.  

In celebration of the progress we’ve worked so incredibly hard for in 2024, here are a few of our biggest product innovations and advancements made possible by feedback and recommendations from customers like you. 

Innovations to Support the Industry 

Through listening to customer feedback, we developed solutions to address real-world needs, simplify operations, and improve outcomes. Last quarter, we announced that ESO Suite admins can now submit product feedback and ideas directly through the platform simply by clicking on an easy-to-use question mark button and the ESO community was thrilled, quickly putting the button to work.

“Over time, I saw my request move through the roadmap and eventually go live. It showed me ESO listens to its users and turns feedback into real updates.”
– Brandon Jenkins, Executive Director of Nottoway County  

And now this quarter, we’ve made the process even smoother by enabling the ESO Product Teams to respond directly to those submissions. These new capabilities will continue to improve the feedback process and allow our ESO community to play an even bigger part in working towards our collective mission.  

ESO EHR and Data Advancements

ESO continued its focus on evolving ESO Electronic Health Record (EHR) with features designed for critical care and mobile integration. Improvements like longitudinal patient records have transformed episodic documentation into comprehensive patient narratives, aiding both EMS and community health providers in delivering coordinated care. 

iOS for EHR 

Coming soon, the new native ESO EHR iOS app is designed to make documenting patient data even easier and more efficient. New innovative features such as speech-to-text, scanning technology, and smarter multitasking will make data entry a breeze, so first responders can get back to delivering their best care possible.  

ESO Insights and Dashboards 

New ESO Insights dashboards brought reporting features to the forefront for fire, EMS, and hospital teams. With live data capabilities and cross-platform integration, agencies are now equipped to analyze and act on vital data more effectively than ever. 

NERIS Transition Readiness 

ESO is continuing to prepare agencies for the upcoming transition to the National Emergency Response Information System (NERIS), set to replace NFIRS. Early alignment with the NERIS schema ensures that fire departments are ahead of the curve as the industry standard evolves.  

We’ve created and compiled resources to help agencies prepare. Check out the FAQs page for answers to your most pressing questions, our blog posts for the latest updates, and helpful videos for step-by-step guidance on how to adopt NERIS with confidence. 

To help your department prepare, check out our FAQs About NERIS and blog on the upcoming launch of NERIS Version 1. You can also watch videos like What Fire Departments Need to Know About NERIS and NERIS Beta Launch Explained for step-by-step guidance.

Supporting First Responders and Communities through Dispatch 

ESO expanded its role in supporting first responders through improved tools and tailored solutions. The acquisition of Logis Solutions and the focus on mobile health initiatives reflect our commitment to evolving alongside the needs of emergency service providers and the communities they serve. By combining our complementing technologies, ESO will now be able to create a more cohesive patient journey from 911 call to outpatient services.  

From smarter decision making with Logis IDS to easier billing workflows with Billing, this new venture helps your team deliver the best possible care while ensuring all expenses are accounted for.  


Find out what’s possible with Logis by ESO

2024 Quarterly Product Updates 

Throughout 2024, the ESO Product team shared updates on how ESO platforms continue to improve. These quarterly updates provided a closer look at new features, enhancements, and resources designed to support your work. Check out this year’s product updates here:  

• (Q3/2024) ESO Updates: Quarterly Product Enhancements 

• (Q2/2024) ESO Updates: Quarterly Product Enhancements 

• (Q1/2024) ESO Updates: Quarterly Product Enhancements 

Connecting Care: ESO and Pulsara in Action 

Metropolitan Emergency Medical Services (MEMS) in Central Arkansas uses ESO and Pulsara to communicate and share data with their hospital partners, which has helped to both decrease paperwork and improve care.  

Watch the video to hear how MEMS improved care coordination:

ESO and IamResponding: Better Together 

IamResponding, the industry-leading incident alerting and situational awareness communication platform joined forces with ESO to empower first responders in making real-time, data-driven decision-making.  

See how this partnership will transform the industry: 

What Customers Are Saying About ESO Patient Registry 

An easy-to-use registry platform that streamlines day-to-day operations while providing better patient outcomes, there’s a lot our customers love about ESO Patient Registry.  

Hear what our customers have to say: 

Looking Ahead 

We hope you enjoyed reflecting on 2024. It was a big year for product innovation at ESO and we are incredibly proud of the progress we’ve made in working together towards our mission. As we move into 2025, ESO is committed to continuing this momentum. With new product updates, expanded partnerships, and a focus on customer collaboration, we look forward to helping agencies achieve even greater results in the year ahead. 

There’s a lot of other achievements and big ideas that happened in the last 12 months. To read more on the data-driven innovations that came out of the ESO community and the research done by the ESO team, check out the blog post below. 

Year in Review: ESO Research and Data That Shaped 2024 

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